Dedicated to Exceed Your Expectations

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Categories: Automotive

By, Macy Goodnight; South Pointe Chrysler Jeep Dodge Ram is one of the most popular destinations for auto sales and service in Tulsa. New General Manager, Freeman Pate, began his leadership of the dealership earlier this year and extends an open invitation for all to see why they are the best auto service provider in town.

South Pointe CJDR, General Manager Freeman Pate and his team of professionals strive for exceptional customer satisfaction.  Higher standards drive them in accomplishing their goals to be completely transparent, straightforward, and honest on every level and department.

Located at 9240 S. Memorial Drive, South Pointe CJDR’s parts and service department provides comprehensive maintenance repair, parts and service, tires, oil changes, lube, multipoint inspections, and more.  The department is not only the largest in the area, but amenities include 44 bays for service, certified technicians, and hospitality for their customers that are unsurpassed.  The location is open Monday through Saturday, from 7 a.m. to 7 p.m.  In addition to Saturday service and early-bird hours, they provide free Wifi and other customer comforts.  They can also provide rentals. 

(left to right) Service Manager Ben Perry and his team of Service Advisors Frank Bernabe, Cody Cox, and A.J. Demario want to be your GO-TO Guys for all your Chrysler, Dodge, Jeep and Ram repair, maintenance and parts needs.

“Coming into this, my whole focus has been on the culture here,” said Freeman.  “We are really focused on customer service.  We take care of our employees so that they will take the best care of our customers.”  South Pointe Service has always maintained the highest level of professionalism, honesty, and transparency for their clients.  To ensure the most reliable service, every vehicle receives a series of quality checks, including a road test, before the customer’s auto is returned to them.  “We make sure we take the time to find out what our customers’ needs are and do everything we can to meet or exceed those expectations,” he said. “We do a multipoint inspection on every car that rolls in here.”

Expediency is also highly prioritized to ensure customers are not without their vehicle for too long.  “We have the most Master Certified Technicians in the city and most bays,” Freeman said.  “We know how important that vehicle is to our customers.”

(Left to right) Mason Carson, service porter and Terry Carter, service technician evaluate a quick turn-around work order.

“We have tremendous buying power and support that helps us to offer our customers more.  Including more vehicle inventory, parts and service, along with aggressively competitive prices,” said Freeman. 

Due to COVID-19, the service department has taken every precaution to keep their customers safe and comfortable during their visit.  “Our attention to detail on CDC requirements is complete, and we follow and exceed all guidelines,” said Freeman.  Plexi-shields have been installed at all service desks, and all employees are required to wear masks and gloves.  A plastic covering is applied to steering wheels and seats at the time of service, and even the customer’s keys are placed in a plastic bag.  Social distancing is observed in all areas, including office and waiting areas.  Areas are sanitized after each customer.  “We’ve taken the time to ensure we are doing our part to the limit the spread of the virus, and validate the confidence our customers have in us,” he said.

In perfecting the “customer culture” at South Pointe’s Service Department, their team rigorously seeks to continuously evaluate the needs of their patrons.  “This is all about YOU, the customer,” Freeman said.  “We see this as being trusted with your livelihood, as your car is a tool for you to live your life. Your car needs to be back in your hands quickly so that you can get back to normal.”

Cody Cox does a visual inspection under the hood of a customer’s Jeep.

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