Service is King

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Categories: Home & Garden

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May 2017: Tulsa New Holland’s new service manager, Tosh Shrum, has spent his life around lawn and agriculture equipment and the people who use them.  Today, he gets to use his lifetime of experience to service those who need that equipment the most: the growing number of hay farmers coming into Tulsa New Holland for all their mower and tractor needs.

“I grew up knowing the people who worked the farms and fields around here,” Tosh says.  “My step mom was the service manager at John Deere and she was good at it.  I learned a lot being around her and was hired after high school to work with her.  For nearly 10 more years, I learned about the customers’ field needs, the repairs their equipment needed, and the fact that when they need you, you have to be available for them.  This is their living.  My customers are like friends to me.  I give them my cell phone number and they call me often for whatever they need help with.”

That customer-focused heart is what led Tulsa New Holland’s Travis McCrate to hire Tosh. 

“The service manager is very important with our agriculture equipment customers,” Travis says. “They really need to trust you and know you will be there for them.  We looked at Tosh’s experience of being at one place for 10 years plus the fact that he understands we have to be here when the customers need us.”

Tulsa New Holland’s customer care policy is also a perfect fit for Tosh.  He loves the company’s unique commitment of 24-hour availability for parts, service and sales that is coupled with its same day turn-around for most services. Not to mention, the company also offers a whopping 3-year service warranty for all mowers sold that includes a new set of blades every year for 3 years and a free first oil change.   

That kind of service, in addition to the long-lasting legacy of their employees, makes Tulsa New Holland a customer’s best friend. 

“We have been Oklahoma’s best value for our customers since 1983,” says Travis, who for 14 years has worked alongside his father, a 30-year New Holland leader.  “We’re your partner for life, and we hire long-term guys like Tosh who will always be there for our customers.”

Tulsa New Holland’s new spring and summer extended hours are a perfect time to come meet Tosh.  Open 8-6 Monday to Friday and 8-4 on Saturdays, Tulsa New Holland is located at 11919 East Pine just east of Highway 169 and Pine.

See more about Service is King:

https://www.valuenews.com/service-is-king-news-article_4307

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