Making Customers for Life

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Categories: Automotive

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(Front) Service Director Mike Rener. (2nd Row) Cashiers Stephanie and Andrea. (3rd Row) Service Advisors Demario, Weston, Steven and Steve.

November 2017: Isn’t it nice when you meet someone and you just know that they are a genuine “people person?”  When you visit with Mike Rener and his service staff at Route 66 Nissan of Tulsa, that’s the feeling you get.  They truly enjoy taking care of people and their Nissans.
Mike Rener, service manager, has over 30 years experience in the automotive business.  In his early days, he first began as a lot porter at a dealership in Pasadena, California, and moved to Oklahoma in 1986 where he has since spent his career as a service advisor and was promoted to service manager.  His ability to relate to customers comes from his desire to help customers have an enjoyable and comfortable experience when they come to the dealership.  He has passed on these caring traits to his staff and customers appreciate their caring attitudes.

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One of the biggest questions previous customers of the dealership have is, “Will my warranties continued to be honored since the company has changed from Jim Glover Nissan to  Route 66 Nissan?” The answer is a resounding, “YES.”

“Caring is real at Route 66 Nissan,” says Mike.  “Customers have emotions and feelings, and I and my staff sincerely enjoys making everyone who comes here feel comfortable and happy.”  
Rener said anything that was done here under the previous owners, with a 12 month/12,000 mile warranty, will continued to be honored just as before.  
The company also continues to offer free service loaners to their customers and ONE-To-ONE Nissan rewards points; with this account you earn rewards points with every purchase…for example: for every $20.00 you spend on purchases, your account will be updated $1.00 to be used on future purchases.
Mike Rener is very proud to have Nissan master technicians onsite.  “Technology in Nissan vehicles requires proper scan and repair tools, as well as technical support and programming.  Our Nissan technicians make sure your vehicle is repaired correctly the first time. We have the whole history of your car and we take time to make sure your vehicle is in good shape.  We can look up anything you might need to know; and maintain good records so everything is up to factory specifications to keep your warranty intact.”
It’s clear to see that Route 66 Nissan of Tulsa has a service team of highly qualified and expertly skilled individuals who take care of their customers and their vehicles.  They intend to continue building on their tradition of earning and keeping satisfied customers through emphasis on excellent customer service, competitive prices and outstanding diagnostic and repair services.  

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Convenient service department hours are Monday through Friday 7:00 a.m. to 6:00 p.m.; and Saturday from 8:00 a.m. to 4 p.m.  A shuttle service is available, as well as, free service loaners with appointment.  Schedule your next appointment online at route66nissanoftulsa.com/schedule-service; or call
(918) 628-0280.

See more about Making Customers for Life:

https://www.valuenews.com/making-customers-for-life-news-article_4466

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