(L-R) Daniel Brooks, Richard Trimm, Walter Guerra, Amanda Payne, Lore Dorris, Lorna Allen, Rebecca Landrum, Ed Whitaker, Sam Roberts, Nancy Carr, Melinda Williamon, Cindy Gowing, Teri Ford, David Stover, And Penny Carnino. Not pictured: Jeff Stover, Randy Mount, Todd Crain, Shana Howard, and Ron Stimmer.
March 2020: For 60 years, Grigsby’s Carpet, Tile and Hardwood has been serving eastern Oklahoma as the leader in quality floor coverings.
Founder Harold Grigsby started the business just down the road from where the showroom is currently located at 4417 S. Sheridan in Tulsa. In 1985, Dub Stover bought the store and nurtured it to the grand 16,000 square-foot showroom it is today. “It’s really a gallery,” explains Penny Carnino, who serves as director of operations. When you think of a gallery, your mind automatically goes to art. But that is exactly how you feel once you step foot in their store. A gallery of every imaginable floor covering is displayed ready for you to transform your home or office.
“Grigsby’s has been around for so long that often people forget we carry a lot more than just carpet,” says Penny, adding that they also carry tile, natural stone, luxury vinyl plank, hardwood, cork, bamboo and custom rugs. On top of that, they sell and install kitchen tile and laminate countertops.
Although half of their business is dedicated to commercial clients, the residential side of things keeps them busy. “Customers see what they want on HGTV or Pinterest and come in wanting the latest looks, and we are happy to help them make their decorating dreams come true,” boasts Penny. “People are tending to keep their homes longer, and that, of course, means more remodeling. Our staff of 26 employees have a combined experience of 800 years and are here to help!”
While some may feel you might get a better price at a box store, Penny is quick to point out; it’s not always the best deal. “When we give you a price that includes everything, while other chains tend to itemize, which really adds up.” Service is something else Grigsby’s prides itself on. If you’re an online shopper, they have a chat section to ask questions to help get you started. If you already have ideas in mind, there is a virtual room designer on their website, or you can peruse their design resources, which includes a free workbook to save all your ideas.
You may not think of the carpet industry as something that’s constantly evolving, but you’d be surprised how much it changes and improves. “We work hard to keep up with design trends, innovative products and improvements. “One of our new lines is magnetic flooring,” explains Penny. The magnetized underlayment is perfectly safe and allows the consumer to install and change tiles easily.
Grigsby’s is most proud of its service after the sale. Their variety of floor coverings gets people in the store, but it’s the service that keeps them coming back time after time. “There’s nothing that makes us happier than a satisfied customer,” says Penny. And when a customer isn’t satisfied? “We go the extra mile to make sure we can rectify any problems they have with our products and installation.” With a high customer satisfaction rating, it’s easy to understand why generation after generation keeps coming back.
Financing and free estimates are two more services the company offers. Penny explains that the financing, done through Wells Fargo, can all be done online before you even step foot in the showroom.
Grigsby’s offers a variety of flooring options in their 16,000 square foot showroom.
Visit their showroom and see for yourself how they can help you find the perfect floor coverings. They are open Monday through Saturday. See their website, www.grigsbys.com, for hours. They can answer your questions via the chat feature on the web, or you can call at 918-627-6996.
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