By: Kathy Smith | Category: Automotive | Issue: September 2023
Kevin Thames, Service Director, with Mark Allen, Owner. Photo by TG Photography
Mark Allen Buick GMC has recently opened in Collinsville, and they are quickly being recognized as the “GO-TO” place for reliable and trusted auto service. Formerly in Sapulpa, the location moved to the Collinsville-Owasso area to their newly built state-of-the-art dealership. This has been a highly anticipated boom for the region.
The new automotive dealership is located on Highway 169 just north of 146th St. Mark Allen and his team are settled in and is ready to make a positive impact for those they serve.
This attitude is displayed throughout the dealership, “Our philosophy here is to treat each other as peers and team members, with honesty and dignity,” says Kevin Thames, service director. “Turnover is very low here. We have many long-tenured employees. That means a lot to me. And people like to see familiar faces when they do business. And so, we also treat our customers with honesty and dignity. We’ve worked hard to create a team that understands that.”
Mark Allen Buick GMC is home to some of the most highly skilled automotive technicians in the state of Oklahoma. Technicians’ range from 7 years to 35 years’ experience and is home to an elite WORLD Class Tech and multiple MASTER TECHS.
“Something that is very important to us is our dedication to helping our communities first responders and veterans,” Thames says. “It’s an honor for us to give back to those putting their lives on the line to care for us, protect us, and help us in times of need.”
“We understand time is a commodity. You don’t want to spend all day at a dealership when you are having your vehicle serviced. We realize most people have busy lives and we want our customers to be ‘blown-away’ by an enjoyable experience,” explained Thames. “Customers here have embraced us, and we strive to provide everyone with the right options, advice, trusted service, and get them in and out in a reasonable time.”
“We truly care about our customers, not just up to the point where they buy a product from us, but we want their future experiences with us to be a positive one too. That includes the way customers are treated when they’re shopping, the day they make their purchase, and especially after they have bought a Mark Allen Buick or GMC vehicle.”
Thames also emphasizes, “We go beyond the expected in doing things for our customers – from the buying experience through outstanding service, and what we call customer engagement.” This reaching-out process by Mark Allen’s follow-up team builds mutual trust, respect and loyalty between the dealership and the customer.
The service team at Mark Allen Buick GMC in Collinsville offers service, maintenance and repairs for all vehicle makes in models. They are located on Hwy. 169 just north of 146th St. For serving appointments call 918-446-9696, or schedule service online at: markallen-buick-gmc.com.
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