By: Duane Blankenship | Category: Home Improvement | Issue: April 2016
Aire Serv Technicians Jordan and Colton Raper treat customers with respect and integrity, and they are frequently complimented on how well they know the HVAC business.
Aire Serv® is a global franchise organization was established in 1992. Randy and Debi Raper are independent Aire Serv franchise owners/operators who provide installation, maintenance and repair of heating, ventilation, air conditioning and indoor air quality systems. The Rapers and their three sons are active in the family-owned and operated Aire Serv business located in Bixby, Oklahoma. The company provides quality service, replacements and installations for all brands to both residential and commercial customers throughout the Tulsa metro area. Born and raised in Bixby, Randy says he literally grew up at Quest Mechanical, the heating and air conditioning business his father owned for many years.
“As we provide HVAC (heating, ventilation and air conditioning) services throughout the Tulsa area, our goal is to keep our customers comfortable, satisfied and happy,” said Jordan. “And when you call Aire Serv, your call will be answered by a person, not a recording device or answering service. When necessary to call for service after business hours, we strive to call you back promptly.”
The Rapers are proud of Aire Serv’s Code of Values that lists: Respect – treating others as we would like to be treated; Integrity – making commitments we intend to keep and operating in a responsible manner; and Customer Focus – continuously striving to maximize customer loyalty by genuinely appreciating customer needs. “We strive to live by our Code of Values,” said Jordan. “We listen with the intent to understand what is being said and then acknowledge that we heard what is important to our customer.”
Anyone can get stressed when their air conditioning or heating system is on the fritz. And why does it always seem to happen at the worst time? The Aire Serv team is going to do their best to restore your system as quickly as possible. Problem issues will be fully explained to you along with recommended solutions to get you back in business. You’ll be charged by the job, not by the hour, and your satisfaction is guaranteed. You will know the cost before any work has begun and there will never be additional charges for anything. You’ll have the opportunity to make a decision that provides the best possible solution for your family.
Spring is just around the corner and Aire Serv suggests that you schedule two worthwhile inspections each year for your system, spring and fall checkups. Who would dream of not taking their vehicle in for recommended services? The same is true for your HVAC system. Spring and fall inspections put minds at ease, keep systems working at peak efficiency and can even extend system life while reducing utility bills. “Our Total Comfort Tune-Up is much less expensive than having to prematurely replace an entire system,” said Jordan.
Aire Serv wants you to be comfortable year-round by keeping your HVAC system running smoothly. You are certain to appreciate the professionalism, integrity and courtesy provided by the entire Raper family at Aire Serv.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.
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