By: Jim Butcher | Category: Other | Issue: April 2015
Like father, like sons: ready to service your heating and air conditioning systems throughout the Tulsa metro area are brothers Jordan (left) and Colton Rader, who are licensed technicians for the family-owned Aire Serv of South Tulsa. The two men and a younger brother, Ethan, grew up in the heating and air conditioning business, just like their father Randy, who learned the business from his father.
Three things you need to know about Aire Serv of South Tulsa: 1) Quality; 2) No cutting corners; 3) Listening and understanding. These are the cornerstones of this business located in Bixby. Aire Serv provides high quality heating and air conditioning services to the entire Tulsa metro area. It is a small, family-owned business operated by Randy and Debi Raper and their sons, Jordan, Colton and Ethan.
Randy prefers the smaller size rather than a large corporate operation where customers get lost in the shuffle. “We strive for quality service,” said Randy, a native of Bixby who grew up in the heating and air conditioning business owned by his father. Aire Serv provides residential and small commercial service, replacements and installations for all brands.
“When you call during business hours,” said Debi, “your call will be answered by a person, not a recording or answering service. And if you call after business hours, we strive to get back to you promptly.”
“We live by our code of values,” said Jordan, the eldest son. “You’ll find the words respect, integrity, and customer focus in our code. Each family member wants to treat customers as they like to be treated.”
Randy added, “And we listen to our customers. We listen with understanding and then we discuss exactly what that job requires. We also charge by the job, not by the hour. This gives you the opportunity to thoughtfully choose the best solution for your home or business. Understanding is absolutely required by us, and we want our customers to know that we strive to provide quality service and quality products. We do not cut corners to cut costs.”
The company makes only agreements they know they are able to keep, and they put forth a genuine effort to maintain total focus on customer needs.
“When your heating and air system fails, it’s stressful because it always seems to happen at the most inopportune time,” said Randy. In those situations, they strive to restore the system quickly with courtesy and professionalism.
The biggest challenge facing most Oklahoma businesses is the “constant changing weather conditions” in the Sooner State. “It is tough on heating and cooling systems, and we suggest two inspections a year – spring and fall,” said Randy. “Routine checks and maintenance are an inexpensive way to keep your system working at peak efficiency. They can even extend the life of your systems while reducing utility bills. Our Total Comfort Tune-Up is much less expensive than replacing the entire system.”
Today’s HVAC systems are much more complex and sophisticated. “Manufacturers are designing new units to do more and be more efficient,” he added. “We continually stay informed on the latest changes to equipment as well as government regulations.”
“Customers are like family,” said Debi. “It’s very rewarding to know that they trust us, often giving us keys to their homes or leaving the house while they go do something else.”
Aire Serv’s job is to keep your HVAC system running smoothly and to make you feel comfortable, not only with the heating and air conditioning provided by your system, but with the professionalism and integrity provided by the Raper family. “We accept credit cards and offer financing if the job and customer needs it,” said Debi.
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Jim Butcher is a retired, award-winning newspaperman who continues to write as a freelance writer and photographer. He owned the Tulsa Front Page weekly and was executive editor to Neighbor Newspapers' 13 metro newspapers. Currently, he writes for Value News and has become a paid assignment screenwriter, along with a University of Oklahoma professor who wrote Brad Pitt's first feature film. His award-winning screenplay is on the historical Osage Indian Murders of the 1920s.