Treating Customers Like Family

The service team at Jack Kissee Ford wants to demonstrate their commitment to you.

By: Duane Blankenship | Category: Automotive | Issue: September 2015

Service Advisor Jason Hodges, Service Manager Gary Wise, Cashier Sharon Forrest and Service Advisor Toby Osborne make up the front line service team at Jack Kissee Ford in 

Service Advisor Jason Hodges, Service Manager Gary Wise, Cashier Sharon Forrest and Service Advisor Toby Osborne make up the front line service team at Jack Kissee Ford in Claremore.

Steve Kissee, owner of Jack Kissee Ford in Claremore, is the son of the late founder, Jack Kissee. The company has been family owned since 1958, and Steve has been at the helm since 1980. Mr. Kissee says he, the family and every employee are relentlessly focused on treating every customer like family. “Whether you live in Claremore, Owasso or anywhere in the greater Tulsa area,” said Mr. Kissee, “we want the opportunity to demonstrate our commitment to you.”

Service Manager Gary Wise has been at Jack Kissee Ford since 2001. Gary grew up in Tulsa and has had a love of automobiles since he can remember. “The environments in which many on our service team work can be the worst of Oklahoma weather, yet they dutifully do their jobs without complaint. I admire and appreciate our service team.”

Service technicians are certified each year by Ford Motor Company through a series of online classes, as well as destination certification classes. Each model year brings changes and new technologies. “Let’s face it,” said Gary, “Today’s vehicles are rolling computers that we expect to perform in the most demanding circumstances. Our techs are committed to remaining current through periodic certification classes, enabling them to diagnose potential problems and perform manufacturer recommended services.”

Jack Kissee Ford’s service department provides complete automobile services and repairs. “We have a full maintenance department that performs oil and filter changes, tire rotations, balancing and other scheduled maintenance, and you can now make an appointment for any of our services,” said Wise. “The ability to make appointments for service was requested by customers. Drop-ins are still welcomed as well.”

Whenever you bring your vehicle to Jack Kissee Ford service, it receives an automatic vehicle inspection known as the Ford Report Card. Each system inspected receives a green, yellow or red flag to let you know if the item is okay, needs attention at a later date, or needs immediate attention. The service department will send out a reminder if you had an item needing attention and it has not yet been corrected. “When it comes to batteries, brakes and tires,” said Gary, “we want to help keep your vehicle safe and in excellent running condition. The best way to do this is through our recommended vehicle maintenance program.”

Jack Kissee Ford values their team of technicians, their knowledge and dedication to customers. “They strive to keep your car safe and performing properly throughout the year,” said Gary.

When you arrive at Jack Kissee Ford’s service drive, you’ll probably be greeted first by Sharon Forrest, cashier. The service department team is completed with Service Advisors Toby Osborne and Jason Hodges, Parts Manager Sherry Hinds, plus Mike Sills and Gordon Woods at the parts counter. “Call or come by and visit us,” said Gary. “We can’t wait to welcome you to Jack Kissee Ford.”

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Duane Blankenship Profile Picture

About Author Duane Blankenship

Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.

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Jack Kissee Ford

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Jack Kissee Ford

760 S. Lynn Riggs | Claremore, OK

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