By: Mary Bransford | Category: Automotive | Issue: November 2017
On your side at Route 66 Chevrolet.
Late last September, Jim Glover Chevrolet at I-44 and Memorial in Tulsa became Route 66 Chevrolet. Our area has seen many changes in the automotive name landscape over the years, and the merging of two icons: Chevrolet and Route 66 make for a powerhouse combination.
What can you expect? The same family of employees who have put their hearts and souls into serving you and making the company great are still the same great people serving you today.
“When you think about it, when someone changes their name from Smith to Jones for personal or professional reasons, they’re still the same person,” said David Thompson, service director. “We continue to build solid foundations first established by Glover, as well as the rich Swinson heritage prior to that dating from ‘70’s.” Each transition has resulted in positive change for this dealership, the community and customers.
For many years our team has worked tirelessly to be remembered for the ways we have always went above and beyond to solve their problems. From “hello” to “problem solved,” this group is fully focused on an experience customers will enjoy, feel at ease with, and experience confidence and safety when they arrive.
David said anything that was done here under the Glover banner, we will continue to honor just as before; including Engines for Life.
"One of the biggest questions previous customers have of the dealership is, “Will my warranties continued to be honored since the company changed from Jim Glover Chevrolet to Route 66 Chevrolet?” The answer is YES, if you purchased, serviced or repaired your vehicle here, we will continue to take care of you here," says Thompson.
Your service experience begins with a full walk-around your vehicle; you and your service advisor take a look at your lights, tires, warning lights, etc.
When customers describe their needs they sense immediately that their needs will be met.” Generations of families and friends have loved coming here for years, happy and contented customers are and will continue to be our #1 goal...this is what we are passionate about,” said Thompson.
“This is different from simply maximizing sales of a product. As a result, our biggest strength is customer satisfaction. Our brand is associated with quality products and happy customers...customers who see our quality, feel safe and secure, and say positive things about our people and company. Good auto service starts with a relationship between the advisor and the customer, and that cannot be obtained when the customer sees a new advisor each time they need service or repairs.
Our long-term service team knows our customers personal vehicles and client fleet vehicles, we pull their history and have experience in its “nuances”, which helps avoid things being missed... and that’s something people appreciate.”
They WOW their customers by scheduling their next appointments and personally follow-up to and verify that everything is okay.
Joe Baker, commercial fleet and diesel service manager, firmly believes that honesty is one of their most important attributes. “We won’t fix it unless it is broke,” says Joe. “We know that it’s imperative to a business owner to have their company vehicles running in tip-top condition. When they need service and repairs they need to be done fast, thorough and efficient. Our people are fully certified D.O.T. technicians; and also have on staff an ISUZU master certified technician with over 30 years experience. Overall, our truck shop has 75+ years combined experience in heavy duty truck, RV and diesel engines.”
For the person who really wants to customize their vehicle with the latest tires, wheels, visors, steps, bed liners, bed covers, lights, action, technology, and more...Route 66 Chevy Customs offers a complete accessories department to style your new vehicle or re-style your current one. Their showroom is complete with an amazingly dressed-out vehicle so that you can see, touch and feel the mix of amenities and how they are installed. Mike Burress, accessories manager, says, “If you can dream it, we can build it. We strive to do all your customizing on-site and provide the best possible warranties and service.”
Environmental friendliness is also a key focus for the company. They recycle as much as possible. Use the latest, most environmentally-friendly technologies and practices; and provide vehicle services and advice to maintain optimal Eco-friendly vehicle operation.
Route 66 Chevrolet hours are Monday thru Friday, 7:00 a.m. to 6 p.m., and Saturday from 8:00 a.m. till 4 p.m.
The new ownership has brought a new name with the same great people who have served you for many years. The “CAN-DO Spirit of Route 66” lives on in their purpose and passion to serve you.
David Thompson, service director, and David Reed, service advisor, are inspecting a noise under the hood for a customer.
Joe Baker, Commercial Fleet & Diesel Service Manager
Mike Burress, Accessory Manager
Route 66 Chevrolet
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