By: Duane Blankenship | Category: Automotive | Issue: April 2010
Service Manager Kevin Copeland is no stranger to the service drive, and wants to invite all his past customers to come see him at South Pointe Chevrolet in Tulsa.
Kevin Copeland began his career in the automotive industry over 30 years ago. Prior to joining the Bob Howard Automotive Group, Copeland served for ten years as the executive vice president for a company that franchised pre-owned dealerships throughout the United States. Although Copeland was based in Tulsa, he spent the majority of time on the road meeting new and pre-owned dealers to guide and assist them in getting up and running. Prior to that, Kevin was employed for almost another ten years as a service advisor for a long-time locally owned and operated Fred Jones Lincoln Mercury in Tulsa.
When Copeland accepted the position of EVP of franchise development, he thought he had “retired” from the automotive service business. He was pleasantly surprised when contacted last year by a former associate, Mike Griffin, fixed operations director for the Bob Howard Automotive Group. Griffin simply stated, "Based on Kevin's past performance and customer satisfaction record, I knew he would be a perfect fit as service manager for my Chevrolet store. The rest is now history as he did 'come out of retirement' and began managing the service department last December."
Long ago, Griffin recognized Copeland’s talents and that he had built a strong following while on the service drive at Lincoln Mercury. “Kevin is a great relationship builder and has great rapport with his customers,” Griffin stated. Copeland added, “I really missed meeting people and building relationships from the service side of the business while I was working the franchise side. South Pointe welcomed me with open arms, and I feel being here is really a good fit for both the dealership and me.”
Copeland is quick to recognize the talents of his service advisors at South Pointe and lavish them with kudos. “The quality of our technicians has made the transition back to customer service very easy for me,” he said. Copeland praised their high level of dedication and recognizes that they are highly trained and skilled to perform their jobs to the satisfaction of their customers.
South Pointe services all makes and models that GM offers. Additionally, South Pointe announced earlier this year that they had been awarded the Saturn factory authorized service provider and exclusive provider of Saturn parts. Although production of Saturn cars was ceased in October of 2009, GM will manufacture and provide Saturn parts to South Pointe for years to come. According to Tony DiPiero, fixed operations manager with GM Service and Parts Operations, “Transitioning South Pointe to become Saturn's authorized service facility has gone smoothly. Kevin and his staff have stepped up to accept the challenge all while keeping their GM customers happy.”
"I wanted to make the transition appear transparent to our GM customers while offering a new home to our Saturn customers. I couldn't be more pleased with the results so far. Our new Saturn customers are thrilled with the level of customer service we are providing," Copeland added.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.