By: Cassie Woods | Category: Financial Services | Issue: November 2012
The friendly staff at Neely Agency is always happy to help a customer with their insurance needs. (L to R): Ryan Neely, Terrie Neely, Chrissy Troyer, Jill Nanney, Courtney Harrison, Karly Elnes, Dana Ingersol and Steve Neely.
Celebrating 61 years in business, Neely Insurance and Financial Services is proud to still keep their focus on prompt, efficient and friendly customer service while providing quality insurance at the best rates.
The family-owned business is staffed by eight licensed insurance agents and a file clerk. Steve and Terrie Neely handle the operations and management of the agency while their son, Ryan, focuses on financial, retirement and estate planning services. Karly Elnes and twin sisters Chrissy Troyer and Courtney Harrison handle personal, individual and family coverage. Commercial customers can count on agents Jill Nanney and Dana Ingersoll. All of the agents at Neely Insurance guarantee that customers will be treated with hospitality and consideration.
“Our agents are very knowledgeable and friendly, and always work hard to provide the very best advice and service for every customer,” said Office Manager Terrie Neely. “But most importantly, we value our customers’ time. We always answer the phone, never leave people waiting and guarantee you can always talk to a human rather than a machine.”
Neely Insurance writes all lines of coverage including home, life, health, auto and recreational vehicles, commercial property and liability, workers compensation and bonds. One line that they want to make sure property owners don’t overlook is flood insurance.
Flooding is the most common natural disaster in the United States, yet so many people are not protected. Many customers are not aware that simply having homeowner’s insurance will not cover them against flooding. For that, they are required to purchase a separate flood insurance policy.
FEMA has recently updated the floodplain map for Rogers County. This has required many people to add flood insurance to their existing homeowner’s policy. Neely Insurance and Financial Services believes it is something all property owners should consider.
“Some people think they are ineligible for flood insurance because of where they live or their mortgage status, but that’s a misconception,” said Terrie. “The truth is, most property owners can get flood insurance for their home or business, even if their property has flooded in the past.”
Neely Insurance offers an easy enrollment process and free certified zone determinations on both residential and commercial properties. Agents provide their customers with the proper information about their flood risk and protection options and help them make informed decisions that will protect their financial investments.
Neely Insurance is an independent agency, which means they don’t work for a company, they work for their customers. When a customer applies for any line of insurance, they start by meeting with an agent to fill out a quote sheet. Then their assigned agent shops all markets from several different companies, checks all the companies’ ratings online, looks for any available discounts and accesses the best policy at the best price to meet that customer’s needs. After a policy is purchased, the same dependable agent will provide any future services needed.
One size does not fit all where insurance and financial planning needs are concerned, however options are not a problem for a one-stop shop like Neely Insurance. The agency is open Monday through Friday from 8:30 a.m. to noon and from 1 p.m. to 5 p.m.