By: Duane Blankenship | Category: Home Improvement | Issue: February 2010
Owner Eric Danels and Orlando Douglas of Torchwood Air Conditioning, Heating & Plumbing emphasize making same-day service a priority.
“Whenever you call us, you’re going to be talking to a real person, not some recording,” says Eric Danels, owner of Torchwood Air Conditioning, Heating & Plumbing. And chances are you’ll be speaking with Eric himself. “If I’m on another line when you call, just leave your name and number and I will get right back to you,” he adds. Torchwood employees go out of their way to personalize service and get customers back on track with their air conditioning, heating and plumbing problems.
Torchwood Air Conditioning, Heating & Plumbing specializes in light commercial and residential air conditioning, heating and plumbing, with a concentrated focus on delivering same-day service to customers. According to Eric, the company is currently maintaining a 95 percent success rate of fixing problems within 24 hours of when they are reported, and it is usually much faster than that. Plus, all products and labor carry a one-year warranty.
All of Torchwood’s employees have been background checked and drug tested prior to employment, and each is licensed by the State of Oklahoma. The company is licensed and bonded and carries all state-required insurance.
Torchwood Air Conditioning, Heating & Plumbing offers preventive maintenance programs for the products the company sells and services. Semi-annual system inspections are recommended, and discounts on products and services are extended to customers who are on a Torchwood Preventive Maintenance Program. Service discounts also include no overtime charges for program members. You can literally call for service at midnight and talk with Eric or an employee. “If you need us to fix an emergency problem, we’ll be there for you,” says Eric. Like any quality piece of equipment, your air conditioning, heating and plumbing systems are going to serve you better when they are well maintained, and a good maintenance program with scheduled service is likely to save you money over the long haul.
In addition to the services Torchwood employees provide while on the job, they are also consistently involved within the community, coaching youth teams, volunteering at churches, and working with community service organizations that help those less fortunate. In December, after hearing that donations were down for the year with some Tulsa-based charity groups, Torchwood responded by making cash donations – equaling 15 percent of gross revenues for the month – to Rebuild Together Tulsa and Tulsa Dream Center. Eric says they are two of the company’s favorite charities and that he and his business make an effort throughout the year to make charitable contributions of time, services and money.
“We are thankful for each of our customers. They are our most important asset, and our goal is to provide them with the best products and services available,” says Eric. Give Torchwood Air Conditioning, Heating & Plumbing a call the next time you’re in need of one of their products or services, or if would like information on a preventive maintenance program for your home or business. Torchwood provides extended hours for daily services, from 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to noon on Saturday. And if you have an emergency situation, please call them anytime.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.