By: Deanna Rebro | Category: Home Improvement | Issue: January 2008
Chuck Billy, owner of Assurance Overhead Doors, is committed to giving customers excellent service, products and prices.
When your door will not lift, and it is the midnight hour, who are you going to call? Most people think their cars will be stuck in the garage until morning. Until now. Assurance Overhead Doors can help with all your garage dilemmas any time of any day.
“I’m a consumer,” says Chuck Billy, owner of Assurance Overhead Doors. “And I ask myself, ‘How do I want to be treated?’ That’s the way I run by business.” Billy has an absolute commitment to excellence. He strives to give his customers the best service and products at the best prices.
On average, a garage door opens 4,000 to 8,000 times each year, depending on the number of people in the household. And its opener has become a cannot-live-without-it convenience. When people have problems with their garage doors, they get stressed and irritated. Billy says people want service right then and there; he tries his best to deliver what his customers want: satisfaction.
Unlike other overhead door companies, Billy uses no subcontractors. All eight of his technicians are insured and bonded employees of Assurance Overhead Doors. And every time a customer calls, the phone is answered by a technician. Employees are available 24 hours a day, seven days a week. Every Assurance Overhead Doors technician drives a clearly-marked, uniform truck and wears a company uniform with his name on it.
Many companies in the overhead door industry give customers four-hour time frames for when service will be provided. However, all Assurance customers are given two-hour windows, which is half the time allotted by the competition. On the rare occasion that the technician does not arrive within the given time, the customer will receive a 10 percent discount on his or her invoice. And every service call includes a 14-point garage door inspection to identify any potential trouble spots that could affect a door or its opener. It is all part of Assurance Overhead Doors’ high-quality service.
While approximately two-thirds of Assurance’s business is in repairing overhead doors, the company’s technicians also spend time installing overhead doors for residential and commercial use. Because most of Assurance’s products are made in nearby Ponca City, the company saves on shipping costs. The savings are then passed along to customers.
A wide variety of overhead door styles, colors and materials are available to choose from. From custom doors to match a new home’s construction to plain and simple replacement doors, all products are given lifetime guarantees against splitting and rusting.
Assurance Overhead Doors is also an authorized Chamberlain dealer, which allows Billy and his staff to offer Chamberlain openers for lower prices. And for those who are not sure about what style, size or features to get, Assurance’s staff can provide plenty of guidance and knowledge of the products.
On-site estimates are free, and there are no extra charges for traveling. In addition to Tulsa, Assurance Overhead Doors provides service to Broken Arrow, Jenks, Sapulpa, Owasso and more. If you are within a 25-mile radius of Tulsa, give Billy and his technicians a call.
Assurance Overhead Doors can be reached at (918) 259-5050. Owasso residents can call (918) 272-7885. The company is open Monday through Friday from 8 a.m. to 5 p.m. at 2131 N. Beech Ave. in Broken Arrow.
Deanna Rebro has worked in the publishing industry 30+ years, including eight years writing for Value News. She has also worked in real estate for the past six years. Deanna graduated from Kent State University in Kent, Ohio with a B.A. in Journalism. Outside of work, she serves as Vice President on the Board of Directors for Pet Adoption League. “Every story I write is a learning experience,” she said.