By: Duane Blankenship | Category: Other | Issue: August 2013
South Pointe Chevrolet’s service team includes (L to R): Parts and Service Director Ben Perry and Service Advisors Mike Renner, Rebecca Speck, Randy Brooks, and David Petzet.
Parts and Service Director Ben Perry recently announced the addition of Service Advisor Rebecca Speck to the South Pointe Chevrolet service team. Rebecca says, “I am now where I belong and where I want to be. I love my job and the people I work with.”
Rebecca says she has always enjoyed cars, even as a young girl. Her first car was a Chevy Chevelle. She and members of her family customized it, making it a high-performance vehicle. “With it came a lot of responsibility,” she said. “Dad made me change my own tires and hoses and keep maintenance records.”
Rebecca has been in customer service and in automotive service for the past ten years. “I saw an ad for a service advisor at a used car lot and applied for the job.” She was hired on the spot. “My new boss took a chance with me,” said Rebecca, “but giving me the opportunity worked out for us both.” South Pointe’s Randy Brooks and Mike Renner serviced the car lot’s vehicles for Rebecca. “They always took time to explain recommended services and taught me a lot.”
If you haven’t been to South Pointe Chevrolet for a while, you’ll be surprised at the changes that have been implemented to improve your service experience. Manager Ben Perry has nearly 30 years in the business, mainly with GM products. “It’s great being here at South Pointe Chevrolet and working with such a great service team,” said Ben.
Ben’s organizational skills are obvious and he has an inherent dedication to serving customers. After spending just a couple of minutes with him, you realize how much he enjoys people. Ben says his ongoing goal is improving customer retention, with the ultimate aim of “once a customer, always a customer.”
“We earn the loyalty of our customers through continued hard work and making sure each realizes that we’re doing our best to put them first,” said Ben. “The only way you can fully appreciate our efforts is to come in and give us a try.”
South Pointe’s service technicians have some of the highest ratings in their zone, and Ben is doing his best to ensure that they keep their top rating. “We want customers to understand that there is truly no reason to go anywhere else for products or service,” he emphasized. South Pointe does literally everything for your vehicle. “You can buy tires, batteries, and accessories from us. You can have your vehicle serviced if you’re having a problem, and you can bring it in for suggested manufacturer maintenance whether you bought your GM vehicle from South Pointe or not. We’ll change your oil, rotate your tires, and even detail your vehicle,” said Ben.
South Pointe technicians are highly trained in specific areas of vehicle maintenance and service. These areas of training include heavy-line techs, drivability, suspension and steering, trim and electrical, and heating and air conditioning. Whatever service you might need, South Pointe will have a technician specifically trained and skilled in that area.
You’ll find just about anything for your vehicle at South Pointe with the exception of gasoline. “Come in and get acquainted,” said Ben. “We want you to experience the first-class treatment you’ll be given.” When you stop by, be sure to see Ben and ask him about the Manager’s Special.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.
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