By: Duane Blankenship | Category: Automotive | Issue: March 2011
Service Manager Bill Duensing (center) with his team of Bill Knight Ford service advisors (L to R): Bob Craig, Charlie Patterson, Mike Durrett and Dan Brown.
When you hear the name Bill Knight, the first things that come to mind are quality, professionalism, and great service. A class act, Bill Knight Ford has raised the bar significantly in its industry.
It’s interesting to hear Bill Knight and his service manager Bill Duensing relate their perspectives on how much their business has changed over the years. “Not long ago,” said Mr. Knight, “our service department business was primarily warranty repairs. With the tremendous improvements in automobiles manufactured by Ford, our service business now does very little warranty repair work.”
Because of Ford’s obvious attention to quality and detail during manufacturing, Bill Knight Ford service now sees major growth in light repair and scheduled maintenance work. They have added three new service bays, more technicians, and a lube technician to provide added convenience. Customers can now drive in to Bill Knight Ford and get routine services including oil and filter changes, brake checks, fluid level checks, battery inspections and more, while they wait in a modern lounge. The hours for service are convenient: 7 a.m. to 7 p.m. Monday through Friday, and 8 a.m. to 4 p.m. Saturday.
According to Mr. Duensing, “We want our customers to trust us with taking care of their vehicles. We offer a value-added package compared to the quick lubes because our technicians are factory trained.” Bill Knight Ford provides a total care package for your vehicle. And if any part should need replacing, it is always done with genuine factory recommended parts.
When you buy a new Ford product, you are invited to go online to www.FordOwner.com and register. By doing so, you are eligible to access your vehicle’s service history, any time, any day, on your own computer. Doing so also ties you in to other customer program packages offered by Ford Motor Company and Bill Knight Ford. The dealership will also send a voice message reminder each time your vehicle is due to receive recommended services.
In addition to all the extra benefits that come with having your vehicle cared for at Bill Knight Ford, you may rest assured that all services are competitively priced. The dealership also sells tires, batteries and other accessories. Once you’re a registered customer, you receive monthly and quarterly rebates through FordOwner.com, plus service specials from Bill Knight Ford.
Bill Knight Ford also provides collision repair at its original store, established in 1998, at 41st and Memorial. In June of 2010, Bill Knight Collision Repair opened immediately behind Bill Knight Ford on Memorial just south of the Creek Turnpike to better serve south Tulsa and Broken Arrow. The third Bill Knight Collision Repair operation opens in March in Stillwater.
Bill Knight Collision Repair is a name you can trust for quality repair services. They repair all makes and models of vehicles, and all employees are ASE and ICAR certified to do repair work correctly the first time, every time, to factory specifications. “And we will deliver your repaired vehicle on time,” adds Mr. Knight. Each collision center works with all insurance companies.
If you should need a rental vehicle while your car, truck or diesel is in for service or collision repairs, Enterprise is located in the building or nearby for your convenience.
Bill Knight Ford service and collision repair centers want to take care of your automobile in every facet. They want to know you personally and establish a bond of trust. Call Bill Knight Ford for total automotive services.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.