Keeping Customers Satisfied

Bill Knight Lincoln Mercury Volvo is building a tradition of earning and keeping satisfied customers through its emphasis on excellent customer service.

Bill Knight Lincoln Mercury Volvo is building a tradition of earning and keeping satisfied customers through its emphasis on excellent customer service.

“It’s our biggest thing,” says Kelly Casey, service manager for Bill Knight Lincoln Mercury Volvo. “All of us are here for the customers. Our job is to take care of them, to focus on their needs, to respect their time, and to get them taken care of just as quickly as we can. Our customer service index scores for Lincoln and Mercury are above the regional and national standards. It’s all part of trying to take care of the customer.

“We have a lot of long-term customers, in part because we have a lot of long-term employees,” says Casey. “That gives us stability. We have such a good service team and a really positive atmosphere. We have a lot of fun.”

The Bill Knight Lincoln Mercury Volvo service department can help you with any issue. “We take the time to make sure your vehicle is in good shape. We have everything here in one location, with our collision center onsite. The whole history of your car – everything is on the computer, and we look it up for you. It’s a great way to keep records, and then we can keep everything up to factory specifications to keep your warranty intact.”

Casey says she tries to get involved with the customers as much as she can. “I’ve been doing this for 16 years. I love my customers. It really makes you feel like you’re doing a great job when you satisfy them.

“We also work with a lot of our clientele who don’t know the first thing about taking care of a car. They turn to us, and we walk them through it.”

Bill Knight Lincoln Mercury Volvo remodeled its waiting area a few months back to make it more comfortable. “We want to be as welcoming as we can,” says Casey.

Additionally, Bill Knight Lincoln Mercury Volvo encourages its customers to be involved in the whole process of having their cars cared for. “We have an open shop. People like to come in and see what we’re doing,” says Casey. “We think it’s great. It builds trust. We have a good relationship with our customers because we work hard at it.”

Bill Knight Lincoln Mercury Volvo offers an Owner Advantage program that rewards customers each time they visit. When a customer first signs up, they receive $10 toward their next service. After that, they get back five percent on the rewards cards.

For anyone who brings their vehicle in for repairs, a free shuttle service is available from 7 a.m. to 6 p.m. to anywhere in the Tulsa metropolitan area.

For more information, contact Bill Knight Lincoln Mercury Volvo. Hours are 7 a.m. to 7 p.m. Monday through Friday. Or you can go online to www.billknightauto.com. 

For more information, contact

Bill Knight Lincoln Mercury Volvo

(918) 280-6200