By: Duane Blankenship | Category: Retail | Issue: October 2013
The management team at P&K Equipment in Owasso includes (L to R): Service Manager Eric Gier, Ag Shop Foreman Fred Peters, Site Manager Randal Bobbitt, Parts Manager Dennis Kastner, and Lawn & Garden Service Foreman Chris Scarpa.
P&K Equipment was formed in 1985. Company owner is Dr. Barry Pollard of Pollard Farms. Dr. Pollard is also a leading neurosurgeon known around the country for his skills and expertise. Currently, there are 19 P&K Equipment stores in Oklahoma and Iowa. The P&K Owasso location has been on East 66th Street North since February of 2009. It is a showplace for shopping and purchasing John Deere implements and equipment plus several other complementary brands. This store operates under the supervision and direction of Site Manager Randal Bobbitt.
As soon as you drive onto the Owasso P&K Equipment property, you are struck by its size and cleanliness, as well as the amount of product inventory neatly displayed throughout the lot. Walk inside the store and the feeling continues. The employees are professional, polite, and immediately available to answer questions and assist you.
Some of the equipment you’ll see includes lawnmowers and other lawn care products, John Deere Gators, tractors, rakes, combines, balers and mower conditioners. You'll also find chainsaws, trimmers and Commercial Worksite Products. “Whether you’re a farmer, rancher, or homeowner, we’ve got a complete lineup of products to fit your needs,” said Bobbitt. The store also carries a huge inventory of John Deere toys and apparel for children and adults.
Bobbitt’s management team includes Service Manager Eric Gier, Ag Shop Foreman Fred Peters, Parts Manager Dennis Kastner, and Lawn & Garden Service Foreman Chris Scarpa. “Our great inventory of products and parts is complemented by our outstanding support staff,” said Bobbitt. “We have 35 outstanding employees, and I consider their hiring to be one of my greatest achievements. Each individual contributes to the professionalism and success of our operation.”
The P&K service department is staffed by master certified technicians who must complete a minimum of 16 hours training per year through John Deere. The store also has Stihl certified technicians who service all hand-held Stihl products. “We consider our techs to be some of the best in the business and each is highly skilled, knowledgeable, and professional in performing their jobs,” added Bobbitt.
P&K believes that business is all about the people, both the employees and their customers. Randal Bobbitt says he tells his employees nearly every day, “Customer satisfaction – not just customer service – is the real name of the game.” When a customer completes a transaction at P&K Equipment in Owasso, he wants them to leave thinking that they can’t wait to come back to the store again. “We have a great P&K team and we will keep trying to differentiate ourselves from everyone else,” he adds. “We are passionate about what we do and how we satisfy our customers.”
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.