By: Christopher Davis | Category: Other | Issue: May 2015
Guaranty Residential Closing Center Team: Left to Right: Yolanda Blake, Jennifer Johnson (closer), Amber Green, Angela Gardner, C.J. Wade, Melissa Freeman (closer), Lisa Riggs (closer), Nita Caywood (closer), Vicky Wright, Brenda Swain, Christy Becknell (closer), Taylor McDonald, Billie Mills (closer), Jane Weber, Hannah Streight, Connie Burcham (closer), Marriah Thompson, Heath Spiegel & (not pictured) Sarah Thompson.
A leader in abstracting title insurance and closing services, Guaranty Abstract Company has expanded and reorganized its Yale office to create Tulsa’s residential closing center at KingsPointe Village.
Senior Vice President Heath Spiegel explains that the reorganization comes at a perfect time for the company. “We’ve been in the process of digitizing records and archives, which has opened up a lot of space at our Yale office,” he says. A recent reorganization increased the number of offices and refreshed the décor. “Now, with the extra space we’ve gained, we have room to bring over our midtown office staff.”
Consolidating the closer teams from the midtown and Yale branches brings benefits to both the company and its clients. For Lisa Riggs, office manager, there is no doubt the restructuring is for the best. “It was absolutely a good move,” she says. “With everyone under one roof, we have depth within the office.”
Nita Caywood, who also manages office operations, agrees. “Now, if someone is out for vacation, it’s easy to step in and cover for them. There are no gaps in service, and communication is much easier.”
Not that there was much problem with providing stellar customer service in the first place, but the co-managers explain that the lessening of stress related to communication and consistency service translates to a better experience for everyone – especially the customers. It’s nice to have the entire team in one place, they say. After all, closing real estate deals is as much an art as it is a craft. Experience can make or break a deal.
“You can’t just go to school for this,” Spiegel explains. “There’s no college program. Most of the successful closers have been in the industry for a long time.” And Guaranty Abstract has some of the best closers in Tulsa.
A family-owned business since 1928, three generations of Kirkpatricks have led the company through changes in markets and technology, recruiting top-level talent along the way. Part of the company’s success, Spiegel says, relates directly to the fact that so many employees have stayed with them over the years.
For example, the seven escrow closers who comprise the team at the Residential Closing Center have over 103 years combined experience providing abstracting and title services for Guaranty Abstract Company. Property sales can be emotional and tedious for buyers and sellers alike. With so many who have “seen it all,” Guaranty Abstract clients can rest easy knowing their property deals are sure to work out for the best.
What makes a good closer? “Crisis management. Communication. Flexibility,” says Riggs. Caywood chimes in, “The ability to multi-task.” Riggs adds, “Compassion. Willingness to change.” Caywood elaborates, “Being willing to learn and educate.”
Spiegel points out that laws and regulations change, so the ability to not only stay informed on the latest forms and details, but also to be able to communicate these processes to all parties involved in a way that moves things forward, is crucial to success.
The new Residential Closing Center supports this goal, allowing for convenient, regular meetings with leadership and nurturing dialogue about best practices amongst the staff. The result is a revitalized, focused team whose mission is superior abstracting, title and closing services for residential properties.
Such a commitment is exactly why Guaranty Abstract Company is a reliable name in the industry. If you are considering buying or selling residential property, tell your lender or realtor that you want to use Guaranty Abstract Company as your closing company.
For more information, contact
Christopher Davis is an educator and musician, as well as a writer. A California native, he resides in Tulsa with his wife, two sons and a modest menagerie of pets. When he isn't inspiring young minds, you will most likely find him spending time with his family or playing drums and percussion with Project Huckleberry or the Movetet. In addition to Value News, Davis also writes for Currentland. You can view his work at https://seedavis.wordpress.com.
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