By: Danielle Stoltz | Category: Home Improvement | Issue: March 2019
Tony Sementi, owner of Tile by Tony, Inc.
Tony Sementi says it seems just like yesterday that he started Tile by Tony. He built a name for himself as one of the best tile layers in the greater Tulsa area. Today that reputation has expanded to all things related to home improvement, but the name has stuck.
The key to his success has been a passion for quality customer care and a standard of excellence for the work provided, and that standard begins the moment a customer contacts Tile by Tony.
“A lot of times, it’s all voicemail or ‘Text me.’ We don’t do that,” Sementi said. “You pick up the phone and you’ve got somebody.”
One of the core standards of Tile by Tony is transparency. Sementi says it important they establish trust well before the labor begins.
Use color on the kitchen island to brighten up the space.
“I like for people to know where the money is going, so we itemized every little thing on our bids. Don’t worry about that bottom number; let’s figure out how we got there. I like to be transparent and show you what you’re getting.”
No matter how many years Sementi has been in the business, he is personally invested in the work associated with his name.
“I supervise every job. I go around to every job, every day. Not because I need to check on my people, but I can see where we’re at.”
And that allows him to communicate well with his customers, another aspect of the business that Sementi values.
“We’re great at communication, and to me, that’s the most important thing. You can have the best people in the world, but if they don’t talk together and communicate, it’s not going to work. Communication is everything.”
Tile by Tony is known throughout the region for specializing in kitchen and bathrooms, but they do it all. And they do it all extremely well, Sementi says. Over the years, he’s built a quality team and system that not only he can trust, but his customers can as well.
“Quality is not an accident; quality is a result of really good planning, execution and good materials. We think we bring all of that to the table.
“Here, it’s also a quality of people that we have. You’re going to have strangers in your house, people you don’t know. You have to have a connection, and you have to feel good about them. You have to be comfortable leaving them in your house. We have worked awful hard to find people who care. We keep in mind we’re guests in someone’s home. You should leave at least as good if not better than the way you found it, and that’s what we try to do.”
While the business may have expanded since 1982, the commitment has never changed. Transparency, communication and quality remain synonymous with the people and the product of Tile by Tony.
“Our saying has been to go above and beyond. It sounds cliché, but we try under-promise and over-deliver, and people appreciate it.” Sementi said. “What’s really cool is people invite us back time and time again and that tells you you’re doing it right.”
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Danielle Stoltz lives in Tulsa, OK with her husband and three children. She has a passion for her family, writing, and coffee shops. After several years in journalism and communications, working for Oral Roberts University, the Tulsa Shock/WNBA, and KJRH in Tulsa, Danielle is now a social media manager serving businesses and organizations across the country, and even overseas. She has a master’s degree from Full Sail University and a bachelor’s from Oral Roberts University.
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