By: Duane Blankenship | Category: Home Improvement | Issue: January 2010
Chuck Billy of Assurance Overhead Doors, Inc. in Broken Arrow shows off one of the new Mid-America garage door designs.
Garage doors have become our front doors. We seldom pull into the garage, get out of the car, and walk to the front door to enter our homes. So we want our garage doors to look good and function well. Remember how you felt the last time your garage door was on the fritz?
Based in Broken Arrow, Assurance Overhead Doors, Inc. specializes in the sale and installation of high-quality steel garage doors by Mid-America Door. Their products are 100 percent manufactured in Ponca City, Oklahoma.
Assurance Overhead Doors has been in business for over 13 years, serving clients throughout northeastern Oklahoma. “We take a lot of pride in being one of only a few overhead garage-door companies in this part of the state that sells and services Oklahoma-made Mid-America products,” says owner Chuck Billy. All of their door selections are made from quality steel and are available in 24- and 25-gauge (the lower the number, the thicker the steel).
In addition to Mid-America garage doors, Assurance is also an authorized dealer for Chamberlain Overhead Door Openers. Although Chamberlain openers are recommended by Assurance, the company services all makes and models.
Assurance Overhead Doors employs its own company technicians who do all installations and service work – they don’t use subcontractors. Licensed and bonded, each technician receives four months of supervised training to ensure that they consistently maintain the high standards of the company. They are paid by the hour, not based on commissions or what they are able to sell to customers.
“We pledge to provide products at a fair and affordable price, without sacrificing quality,” says Billy. With this commitment to excellence, it’s not hard to see why so many area residents have placed their trust in Assurance.
All products and services offered are warranted. Although posted hours are 7:30 a.m. to 5 p.m. Monday through Friday, they have technicians available to answer emergency calls 24 hours a day. And when you call for service or price information, you will always speak with an individual, not a machine. Very seldom will you have to wait for someone to get back to you. It’s just part of the total service package they provide to customers.
Once an appointment is made, an Assurance representative will meet with you within a two-hour window of the scheduled time. If they don’t show up within that period, you will receive a 25 percent discount on any services performed. Most customers receive service the same day they call.
“I genuinely believe we offer the finest service in our industry by meeting our customers’ garage door needs,” says Billy. When a service call is made, Assurance automatically includes a 14-point garage door inspection identifying potential problems that could affect the performance of your garage door and opener.
If your garage door is making strange noises or seems to have gotten louder when operating, Billy offers some tips: Garage door rollers should be replaced every six to seven years. Rollers utilize steel ball bearings, but the rollers themselves are now made with nylon caps that are more durable, quieter, and will last longer than all-steel rollers. Billy also recommends that you schedule a maintenance inspection for garage doors at about two-year intervals. It’s not uncommon for springs to “relax” and need periodic adjustment or replacement. A little preventive maintenance now can save you a bundle down the road, and will generally extend the life of your garage door system.
Give Assurance Overhead Doors a call at (918) 259-5050.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.