Experience the Pointe

The South Pointe Chevrolet service team is dedicated to the customer experience.

By: Duane Blankenship | Category: Automotive | Issue: March 2015

The South Pointe Chevrolet service team (L to R): Service Director Mike Maish, James Martin, Lee Goad, Justin Wiley, Steven Daniels and Daniel Clark.

The South Pointe Chevrolet service team (L to R): Service Director Mike Maish, James Martin, Lee Goad, Justin Wiley, Steven Daniels and Daniel Clark.

Mike Maish was recently appointed service director at South Pointe Chevrolet in Tulsa. “We’re growing our service department team,” said Mike. “In addition to adding personnel, we’re growing in the way we provide car-care service to our customers.” Mike and his service team want to keep your vehicle running as reliably and efficiently as possible. “Some of our technicians have been here for 12 to 18 years. They know your vehicle inside and out and are eager to gain your trust.”    

Mike grew up in the automotive business working with his dad, who owned an auto repair shop. “I did various jobs for my dad, including sourcing parts for vehicles. I was always interested in how he managed people,” says Mike. “I truly I enjoy what I do.”

Satisfying the needs of customers is the primary goal of Mike’s service team. “We’re building a new internal process on how we treat customers, and building consistency in the process.” Mike wants to improve the speed at which each customer’s vehicle is serviced, and in doing so, improve waiting times. Many service jobs are directed to dedicated Quick Lube service technicians who work to get customers in and out as quickly as possible. “When a vehicle needs to be directed to our service shop, we’re all dedicated to details and in performing all our services quickly and correctly the first time.”

When you bring your vehicle to South Pointe Chevrolet for service, you’ll appreciate the processes they have in place to keep you up to date on manufacturer’s recommended service intervals and maintenance schedules to keep your car running safely and efficiently.
South Pointe Chevrolet has recently added the position of customer experience manager. This individual is responsible for expediting your overall experience when you arrive at the service department. He makes customers comfortable in the customer lounge if they need to wait while their car is serviced. The lounge is stocked with complimentary coffee, tea and popcorn, and vending machines are available. The customer experience manager will also follow up with you after your visit to South Pointe to see how things went and to record any suggestions you might have. South Pointe appreciates customer feedback, as it helps them continue to improve the customer experience. “We want our customers to be relaxed and comfortable while they wait for their automobiles,” says Mike.

If you need a ride when you bring your car in for service, South Pointe provides a shuttle both ways. “When people visit our dealership, we hope to create a good, lasting impression. We genuinely care and want every customer’s visit to be the best it can possibly be.”

For more information, contact

South Pointe Chevrolet

9146 S. Memorial Dr.Tulsa, OK 74133 (918) 491-8000 www.southpointechevrolet.com 

Duane Blankenship Profile Picture

About Author Duane Blankenship

Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.

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