By: Duane Blankenship | Category: Automotive | Issue: March 2011
Service Manager Gary Howell and Shop Foreman Gregg Walton stress the importance of factory recommended service intervals at Marc Miller Buick GMC.
Marc Miller Buick GMC has two outstanding bulwarks in their service department with Gary Howell, service manager and master technician, and Gregg Walton, shop foreman. These two gentlemen are mainstays in the dealership’s service department with 38 and 37 years, respectively. In addition to Gary and Gregg, Marc Miller Buick GMC service technicians average more than 10 years with the company and all are ASE certified and factory trained.
“Keeping your GM vehicle running at its optimum is a chief goal of the Marc Miller service department, and it should not be a complicated procedure for our customers,” says Gregg. When entering the service drive, you are greeted by a friendly service advisor and your vehicle receives the Goodwrench multi-point vehicle inspection. The inspection includes visually checking wiper blades, tires and tread depth, battery condition, cables and connections, fluid levels, visible leaks and the condition of belts, hoses, engine oil and cabin filters, steering components, exhaust system and body components, restraint systems, brakes and more.
Both Gary and Gregg stress the importance of factory recommended service intervals. Once you’re registered in their system, you’ll be notified whenever a recommended service is due. In addition to maintenance and service, Marc Miller also has an on-site collision center.
Gary explains that their service technicians make maintenance simple for you. Marc Miller is truly a full-service, one-stop shop specializing in all maintenance and service needs for your vehicle. From oil changes to tires, to brakes and multi-point vehicle inspections, they have the expertise, technology, and convenient hours to care for your vehicle. Appointments are not necessary.
Today’s vehicles are rolling computers. “Everything in your automobile is in some way connected,” says Gary. One critical component in safely operating any vehicle is its tires. Although the four tires represent only 20 square inches where the vehicle contacts the road, it is a critical element in determining how cars and trucks perform, handle and ride. GM utilizes a factory-rated tire performance criteria (TPC) number for each vehicle. Even specific tread types are recommended for optimum performance including tracking, recovery, speedometer accuracy, mileage and overall handling. When considering the critical interfacing of tires to the operation and performance of your vehicle, there’s no room for guesswork. The Marc Miller service department will make certain that any tire they recommend to you is one that will perform at the highest level on your vehicle.
StabiliTrak is a GM stability enhancement system working in conjunction with a vehicle’s tires to make already safe vehicles even better. StabiliTrak helps drivers maintain control of their vehicles during certain difficult driving conditions such as ice, snow, gravel, wet pavement, uneven road surfaces, and emergency lane changes or avoidance maneuvers. It is standard on many GM cars, trucks, crossovers, SUVs and vans, and these vehicles meet or exceed government safety standards and GM’s own strict internal requirements.
Marc Miller Buick GMC utilizes the latest high-tech diagnostic equipment, plus ongoing training for service technicians. “We have the latest and greatest products available for your car or truck,” says Gary, “and both GM and Marc Miller are high on brand quality.” With three warehouses full of parts, Marc Miller Buick GMC is also one of GM’s largest parts suppliers.
Hours of operation for the service department are Monday through Friday 7 a.m. to 6 p.m.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.