Exemplary Customer Service

Customers are given special treatment from specially-trained employees at Joe Marina Honda.

Aside from its quality vehicles, Joe Marina Honda guarantees quality service and customer satisfaction. Located at 91st Street and Memorial in Tulsa, the dealership can assure its customers excellent automobile service whether or not a customer purchased his or her vehicle at Joe Marina Honda.

Service Manager Cliff Koger says, “One thing that really makes our department outstanding is the experience of our service advisors and maintenance technicians.” Joe Marina’s Jim Martinez has 25 years of experience, followed by Michael Yarber, who has been servicing automobiles for 14 years. Lou Tipton has 12 years of experience, and Alan Statum has one year. “These guys are truly at the top of the service advisor field,” adds Koger. Maintenance technicians are all certified by Honda and the National Institute for Automotive Service Excellence. Three technicians are also on hand in the Express Service Department, rounding out the service team.

Joe Marina Honda makes sure its customers leave the service department clearly understanding all the services that were performed on their vehicles. “This is a primary focus for our frontline staff,” Koger says. “They make sure that each job is thoroughly explained to the customer and that he or she leaves with no question unanswered.”

The department also sends out service reminders to customers. Those who tend to forget about having their vehicles serviced can keep their vehicles running in top condition. Worrying about overdue oil changes, maintenance or other services is no longer a problem. Customers trust Joe Marina Honda to provide timely service from its spotless, clean work area. After servicing vehicles, each is freshly washed before its driver picks it up. Koger proudly adds, “About 95 percent of the cars we service are out that same day.”

Visit Joe Marina Honda for all your service needs. Whether or not your Honda was purchased at Joe Marina, the excellent service staff is sure to meet all your needs. Service hours are Monday through Friday from 7:30 a.m. to 6 p.m. and Saturday from 8:30 a.m. to 1 p.m.

For more information, contact

Joe Marina Honda

www.joemarinahonda.com

About Author Duane Blankenship

Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.