By: Duane Blankenship | Category: Automotive | Issue: May 2010
Fixed Operations Director Harold Story (center), Lee Goad (left) and Steve Eaves are building customer trust and loyalty with the service team of Regional Hyundai in Broken Arrow.
A lot of shops are eager to perform maintenance on your vehicle, but a word of caution: Don’t open your hood to strangers.
Regional Hyundai and Import Supercenter is making lasting impressions with Hyundai owners, as well as owners of other makes who are bringing their vehicles to Regional for service. The first thing you’ll notice when you arrive on the service drive is a friendly face with a courteous smile as you are welcomed. The next thing to catch your eye is how clean the entire service department is kept. The atmosphere just seems to be saying, “This is a good place to have my vehicle serviced.”
Fixed Operations Director Harold Story is friendly, outgoing and knows his stuff when it comes to automobile service. The dealership is recently under new ownership. “We really have a great team, we’re committed to providing a generous helping of customer value to all our patrons, and we guarantee customer satisfaction 100 percent,” says Harold. With a commitment to value, quality and customer trust, it’s a pretty safe bet you’re going to leave the Regional service department with the feeling that you’ll be as safe as possible when you take to the roadway. And with summertime and vacations just around the corner, that’s a wonderful feeling to have.
Story says that all Regional Hyundai technicians are Hyundai factory certified. Some are sent to factory training classes once each month to ensure that they keep their knowledge and skills on the cutting edge. Hyundai offers four levels of technology to service technicians, and two of Regional Hyundai’s employees have attained the highest ranking.
It might surprise you to know that a recent study by the Car Care Council found that 38 percent of vehicles they inspected had low or dirty engine oil, 54 percent had low tire pressure – and we all know that recommended tire pressure improves fuel economy – and 28 percent had inadequate cooling protection. Additionally, 19 percent of the vehicles in the study needed new belts, 16 percent had dirty air filters, and 10 percent had low or contaminated brake fluid. You can see more on these findings on www.carcare.org. What’s that old adage? An ounce of prevention is worth a pound of cure? Plus, you just feel good when you know your vehicle is receiving scheduled recommended maintenance service.
When you choose to have your vehicle serviced at Regional Hyundai, they make a service pledge that includes scheduling an appointment that is convenient for you, greeting you with a courteous smile when you arrive, providing you with an accurate time and cost estimate, and obtaining your authorization prior to beginning any work on your vehicle.
Each time you visit the service department, they will perform a quality inspection on your vehicle that includes a check of your car’s body condition, lights and tires, alignment, wiper condition, battery, all vital fluids, brakes and operating systems, including air filter, all belts, radiator and other hoses, cabin air filter, air conditioner output, spark plugs, fuel filter, shocks and struts, and engine or transmission oil leaks. In short, your vehicle is going to get the works, and you’re going to drive away with a renewed peace of mind.
Regional Hyundai uses only genuine parts when servicing your Hyundai or other make of vehicle. If you’re planning a trip in the near future, or perhaps some vacation time with the family, now is the time to prepare for the unexpected. Be road ready for your trip. There’s nothing like regular maintenance to ensure trust, reliability and a well-performing vehicle. Give Regional Hyundai a call today and schedule your service appointment. You can also schedule an appointment online at www.regionalhyundai.com by clicking on the Parts and Service tab.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.