By: Duane Blankenship | Category: Professional Services | Issue: December 2015
Family owned and operated, the staff of Aire Serv includes owners Randy and Debi Raper and their three sons, Jordan, Colton and Ethan.
Randy and Debi Raper are the owners of Aire Serv Heating & Air Conditioning. Aire Serv, located in Bixby, is family owned and operated and provides HVAC (heating, ventilation and air conditioning) services throughout the Tulsa metro area. The Aire Serv team includes the couple’s three sons, Jordan, Colton and Ethan.
Randy was born and raised in Bixby and literally grew up in the heating and air conditioning business owned by his father. Aire Serv provides residential and small commercial service, replacements and installations for all brands.
“When you call during business hours,” said Debi, “your call will be answered by a person, not a recording or answering service. And if you call after business hours, we strive to get back to you promptly.”
“We live by our code of values,” said Jordan, oldest of the three sons. You’ll find the words respect, integrity, and customer focus in the code. Each family member wants to treat others as they like to be treated, and they listen with the intent of understanding and acknowledging what is important to each customer.
The company makes only agreements they know they are able to keep, and they make a genuine effort to maintain total focus on each customer’s needs.
“When your heating and air system fails, it’s stressful because it always seems to happen at the most inopportune time,” says Randy. “We’re going to try to provide you immediate relief with our courtesy and professionalism, plus the assurance that your heating or air conditioning will soon be restored.” Aire Serv will fully explain the issues, solutions and their satisfaction guarantee. And, because they charge by the job, not by the hour, you’ll be provided the cost before any work begins knowing that there will never be additional charges for overtime or hidden fees. That gives you the opportunity to thoughtfully choose the best solution for you and your family.
Because Oklahoma weather can be tough on heating and cooling systems, Aire Serv suggests two inspections per year – spring and fall. Routine checks and maintenance are an inexpensive way to keep your system working at peak efficiency. They can even extend the life of your heating and air system while reducing utility bills. “Our Total Comfort Tune-Up is much less expensive than prematurely replacing the entire system,” says Randy.
Aire Serv’s job is to keep your HVAC system running smoothly and to make you feel comfortable, not only with the heating and air conditioning provided by your system, but with the professionalism and integrity provided by the Raper family.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.
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