Customer Satisfaction Is High Priority

Thomasson added his thoughts on the importance of honesty and integrity, as he and the service department team give a 100 percent effort to achieving the highest level of customer confidence in their products and the services provided at Bob Moore Nissan

By: Duane Blankenship | Category: Other | Issue: May 2011

Service Director Steve Thomasson (center) and Service Advisors Tammy Medina and Patrick Weir welcome customers as they enter the service drive at Bob Moore Nissan of Tulsa.

Service Director Steve Thomasson (center) and Service Advisors Tammy Medina and Patrick Weir welcome customers as they enter the service drive at Bob Moore Nissan of Tulsa.

Riverside Nissan became Bob Moore Nissan of Tulsa last June. Since then, a lot of positive changes have been made at the dealership, with an emphasis on making customer satisfaction a top priority.

Steve Thomasson joined the Bob Moore Nissan team in February of this year. “I began working in the parts and service business 15 years ago in Tulsa and have enjoyed my entire career in the Tulsa metro area,” said Thomasson. “It’s a real pleasure to now be a part of the Bob Moore Nissan crew.” Thomasson added his thoughts on the importance of honesty and integrity, as he and the service department team give a 100 percent effort to achieving the highest level of customer confidence in their products and the services provided at Bob Moore Nissan each day. “We are going to do everything in our power to keep things right with our customers,” he said. Thomasson seems genuinely intent on achieving and maintaining a reputation of excellence for his personnel and the service department.

When you pull onto the service drive, a service advisor will welcome you and discuss the reason you’ve brought your vehicle to the service department. ­Drive-in customers are always welcome, or you may make a reservation for your car to be serviced by either calling (918) 628-0280 or visiting the website at ­www.tulsanissan.bobmoore.com. A service advisor will do a walk-around inspection of your vehicle and discuss with you any obvious items that need attention.  

With summer just around the corner, now is the time to get your vehicle checked out – before you hit the road. And whether you’re planning a vacation or not, scheduled maintenance is very important to keeping your vehicle, your “rolling computer,” as trouble-free as possible. Your vehicle will always receive Nissan’s multi-point vehicle inspection, no matter why you are bringing it to the service department.

The inspection includes the obvious, as well as many not-so-obvious inspections. Not only will the interior and visual exterior of your vehicle be checked out, but a technician will also check the underside of the vehicle, under the hood, brakes, and tires. This includes items like headlights, taillights, turn signals, brake lights, hazard warning lights, and exterior lamps. Wiper blades will be inspected, as well as windshield condition, the emergency brake adjustment, horn, fuel tank cap gasket, upholstery, carpet, and floor mats. Other vehicle checkpoints include things like shock absorbers and suspension, steering gear box, linkage and boots, muffler, exhaust pipes and mountings, brake lines, hoses, parking brake cable, fuel lines and connections, and much, much more. As you can see, they provide an extensive vehicle checklist.

One of the most important checkpoints is where the rubber hits the road: your tires. Tread wear and patterns will be noted and if all look good and safe, your tires will be inflated to tire and vehicle manufacturer specifications. Tires are so obviously important, but so often overlooked by vehicle owners when setting out for a drive around town or a trip across country. And nobody wants to be troubled with avoidable tire problems.

Bob Moore Nissan is located just east of 31st and Memorial, just next door to Jim Glover Chevrolet. You’re invited to come in and look around the dealership, get acquainted, look over the new offerings from Nissan, and check out the service department. You’re always welcome and appreciated.

For more information, contact

Bob Moore ­Nissan of Tulsa

8190 E. Skelly Dr.
Tulsa, OK 74129
(918) 628-0280

www.tulsanissan.bobmoore.com


Duane Blankenship Profile Picture

About Author Duane Blankenship

Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.

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