Cox Homelife Is Almost Gone.

Here's What Oklahoma Homeowners Need to Do Right Now

If you relied on Cox Homelife to keep your family safe, here is the honest picture: the service is almost gone, the app is dark, and the equipment left on your wall won’t work with any other provider. The good news? There is a straightforward fix – and a trusted Tulsa company ready to help you make it.

Cox Communications stopped accepting new Homelife security customers in 2024 and has since been winding down service for existing subscribers. By mid-2026, the dedicated Homelife app was retired and camera web portal access went dark. If your system still arms, that may feel reassuring – but without active monitoring behind it, a tripped alarm is just a beep.

“Here is the part worth knowing before you make any moves, Cox Homelife hardware is proprietary. The panels, sensors, and cameras were built exclusively for Cox’s platform and are not compatible with outside monitoring providers. When the service ends, that equipment does not transfer, it becomes obsolete. Cox’s own support page confirms the company is now “only supporting existing Cox Homelife devices.” Customers with leased equipment can return it to any Cox retail store or by mail with prepaid shipping. Those still inside a service contract should review their agreement carefully, as early cancellation may carry a termination fee,” explained Kevin Pentecost, owner of Metro Security USA in Tulsa.

The bottom line is simple: your home needs a fresh start, not a band-aid. And that is exactly where a local Tulsa company steps in. 

Who Can Help When Cox Homelife Ends?

Metro Security USA, based in Broken Arrow, is the kind of company Cox Homelife customers deserved from the start: locally owned, independently operated, and not tied to anyone’s cable bill. With more than 25 years in business and over 10,000 systems installed across Oklahoma, Metro Security holds a UL-Listed monitoring center certification and Oklahoma alarm contractor license AC671, the same credentials carried by national providers, minus the corporate distance.

Unlike the proprietary Cox setup, Metro Security installs open-platform hardware from brands including Honeywell and Avigilon – equipment you actually own, compatible with your next provider if you ever choose to switch again. Services cover burglar alarms, fire detection, CCTV cameras, and smart access control for homes and businesses across Tulsa, Broken Arrow, and Oklahoma City.

Customers say the difference shows up fast. “After a break-in attempt on our street, we called Metro Security,” wrote Tulsa homeowner James M. in a testimonial published on the company’s website. “Installation was done the next day. I sleep soundly now.” Broken Arrow property manager Charles P. put it plainly: Metro’s team “noticed a vulnerability in our old system we didn’t know about; honest, thorough, and professional.”

Next Steps: Three Things to Do Before Your Cox Coverage Fully Expires

Kevin Pentecost recommends, “Start by reviewing your Cox contract for any remaining term or early termination fee. Know what you owe before you cancel. Next, return any leased Cox equipment through a retail store or prepaid mail return; leaving it in place will not keep anything active. Then call us at Metro Security USA for a free assessment. We will tell you honestly whether any of your existing hardware is usable and what a new system would look like for your home and budget. Our monitoring center runs every hour of every day, with operators who dispatch Tulsa Police Department and local fire services the moment an alarm triggers. We have weekly measures in place to keep your system reliable to protect you, your family, and belongings.”