By: Christopher Davis | Category: Automotive | Issue: November 2014
General Manager Alex Sordo and Service Manager Brian Knight, with the service staff at Car Country’s service facility in Sapulpa.
“We’re revolutionizing the buy-here, pay-here concept,” says Alex Sordo, general manager at Car Country. What sets Car Country apart is not only the stellar service, great prices and simple financing, but the fact that this service continues well after a purchase has been made and the smiling customer drives away.
The key is a two-year, 24,000-mile warranty, included free with every vehicle purchase at a Car Country dealership. This isn’t a warranty that a salesman will casually tack on just before signing paperwork, raising your monthly payments. This warranty is absolutely free, and includes roadside assistance and free oil changes for the duration of the finance term.
Sordo explains, “We have an 800 number that our customers can call. If you get a flat, run out of gas or even lock yourself out of the car, we’ll come help you.” And, with free oil changes, there is no excuse to put off such a vital element of routine auto
“It takes all the risk out,” notes Sordo, “and it protects the company and our customers.” Almost everyone who has bought a pre-owned vehicle has a horror story about a car that went south on them, and struggled to make payments on a car that needed repairs. Car Country understands such anxiety, and strives to ensure that customers are not only completely satisfied with their car, but stay safe on the road and are able to keep up on monthly payments and build their credit. “Buying a car is the easy part,” says Sordo. “But, who is behind you when things go wrong?”
With an in-house service facility located in Sapulpa, Car Country can assure customers that they will have your back if things go wrong. This means that, in the event your car breaks down, you won’t have to navigate a labyrinth of phone numbers and departments, only to be sent to a mechanic your dealership “contracts with.” All you have to do is call Car Country, and they will set you up with their team of in-house technicians.
A service team of seven full-time technicians, three detailers and support staff is led by Service Manager Brian Knight, who has been with the company for five years. Knight has been running Car Country’s 20,000-square-foot service facility since it opened in early 2012. Every car undergoes a 30-point inspection before arriving at a lot, so customers can remain confident that breakdowns will be rare.
Sometimes, though, an unexpected event does occur. In difficult times, Car Country prides itself on helping customers. “We always work toward a solution,” says Sordo. “In this business, it’s tough to please everyone. We’re making an effort to do so.” After all, Car Country is in the business of keeping customers on the road.
“We’re helping customers build their future, not judging them on their past,” he adds. Car Country makes it easy to buy a car, basing finance decisions not on credit score, but on job, income and stability of customers. The company does, however, report to credit bureaus, which helps customers improve their credit score.
With a website that features a straightforward pre-approval application, customers may also view inventory, which changes daily. There, customers can view a broad selection of cars, from a two-door Aveo to full-size SUVs.
November and December is the perfect time to buy a car, too, Sordo adds, since they are building inventory in the lead-up to tax season, and there will be more choices than ever. For more information, follow them on Facebook. To experience the best customer service in the industry, drop by in person at any of their five locations. Without a doubt, you will drive away in your next car and feeling safe, knowing Car Country has your back everywhere your car takes you.
For more information, contact
Christopher Davis is an educator and musician, as well as a writer. A California native, he resides in Tulsa with his wife, two sons and a modest menagerie of pets. When he isn't inspiring young minds, you will most likely find him spending time with his family or playing drums and percussion with Project Huckleberry or the Movetet. In addition to Value News, Davis also writes for Currentland. You can view his work at https://seedavis.wordpress.com.