By: Duane Blankenship | Category: Other | Issue: July 2009
Manager Greg Campbell, director Dustin McElyea and owner Bill Knight welcome you to Bill Knight Collision Repair on South Memorial in Tulsa.
Most people in the Tulsa metropolitan area associate the name Bill Knight with his three automotive dealerships – Bill Knight Ford, Bill Knight Lincoln Mercury Volvo, and Jaguar Tulsa – but there are probably some who are not familiar with the name Bill Knight Collision Repair. Mr. Knight also owns Tulsa Collision Repair, which has two locations and is the largest collision repair business in eastern Oklahoma. On June 15, he changed the name of these businesses to Bill Knight Collision Repair and moved one of them from its location near 61st and Garnett to a brand new state-of-the-art facility behind Bill Knight Ford. There are now two great locations: one adjacent to Bill Knight Lincoln Mercury Volvo at 41st and Memorial and the brand new facility at 96th and Memorial adjacent to Bill Knight Ford.
“Great people with an average tenure of ten years or greater have played a significant role in our company successes,” said Knight. “When customers visit any of our operations, they will see familiar faces.” Knight credits his staff for attaining great customer satisfaction scores for all of his operations. Technicians are ASE and ICAR certified to perform repairs on all makes and models of vehicles. “You gain customer trust in the collision repair business by doing the work correctly the first time, making repairs to factory specifications, and delivering repaired vehicles on time, every time,” said Knight.
Bill Knight Collision Repair has gained the status of being the largest collision body shop in eastern Oklahoma. And it is an insurance-friendly collision repair facility, maintaining a working relationship with all insurance companies.
According to Greg Campbell, manager of the new operation, “When customers come see us they have just been in an accident and are going through a traumatic and sometimes frustrating experience. We understand that and work very hard in conjunction with their insurance company to take control of the situation, get them on their way and repair their vehicle quickly and correctly the first time." Dustin McElyea, Collision Repair director, added, “Customers have the satisfaction of knowing that all repairs are made to factory specifications by factory trained technicians.”
Bill Knight Collision Repair typically delivers repaired vehicles to customers one day earlier than competitors for the same type of repair work, according to Mr. Knight. This reduces out-of-pocket expenses for car rentals and could help reduce stress caused by having to give up your car during the repair process.
The moment you step into either of the Bill Knight Collision Repair centers, you are sure to be impressed with the staff’s professionalism. Four employees have previously managed their own shops and know what it takes to keep customers happy and satisfied. From detailers to management, they all have the same goal: Do things correctly the first time and deliver the finished product on time. “This is what keeps customers coming back and referring us to their friends,” said McElyea. Bill Knight Collision Repair is so confident in its abilities that a lifetime warranty is offered on all labor.
In just one year, Bill Knight Ford and Bill Knight Lincoln Mercury Volvo have grown to become the largest volume sales dealerships for their respective brands in Oklahoma. When you visit the new Bill Knight Collision Repair operation on South Memorial, you’ll be wowed by the beautiful new structure, the friendly staff, and the high quality of work they provide through state-of-the-art equipment and techniques. Hours of operation are Monday through Friday from 7:30 a.m. to 5:30 p.m. and Saturday from 8 a.m. to noon.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.