By: Duane Blankenship | Category: Other | Issue: July 2011
The Chris Nikel service team leaders include (L to R): Off Road Manager Wade Cheek, Service Manager Steve Jones and Parts Manager Theron Yohn.
“It’s all under one roof.” That’s the common statement you’ll hear from each department when visiting Chris Nikel Chrysler Jeep Dodge in Broken Arrow. From new vehicle sales to financing, customer service, collision repair, and everything in between, it is all under one roof at Chris Nikel. They are northeast Oklahoma’s full service, elite 5-star Chrysler, Jeep and Dodge dealer. Nikel’s award-winning service and collision departments have served the community for more than 36 years.
Brian Osgood is director of the Chris Nikel Collision Center. “We are the only dealership in the area with 5-Star Chrysler Certification,” says Brian. To receive this prestigious honor, each department within a dealership must receive the highest marks in every category. “It is truly an accomplishment of which every employee is proud,” added Brian. In addition, the Chris Nikel Collision Center has achieved industry-wide recognition as an ASE Blue Seal of Excellence Collision Center.
Osgood came to Chris Nikel early this year with five years of collision center management experience. When he was in trade school, Brian won a state VICA Skills Championship and finished 19th nationally. He grew up painting hot rods with his dad.
The 24,000-square-foot Collision Center is state of the art, with two down-draft Devilbiss paint booths, in-house paintless dent repair, and glass replacement and repair. Only high quality Sherman Williams automotive paint is used from base coat through baking of the clear coat, and paint products carry a lifetime manufacturer’s warranty. The center also utilizes two Chief frame machines with sophisticated laser measuring systems.
The Collision Center works with all insurance companies, and when you bring your vehicle in for a no-obligation estimate, you’ll receive information outlining everything through completion – the total cost to repair your vehicle. If desired, you can rent a late-model, low-mileage vehicle from Chris Nikel to use while yours is being repaired. All these services are located on site for your convenience. Hours for the Collision Center are 7 a.m. to 6 p.m. Monday through Friday.
Accessories Specialist and Off Road Manager Wade Cheek entered this profession 25 years ago and knew he was pursuing a career he truly enjoyed. “From tame to the extreme,” says Cheek, “we’ve got all our outfitting specialties right here under one roof.” Whether you’re looking for custom wheels, tires, Jeep lift kits, lights or other Jeep accessories, Chris Nikel Off Road has it or can get it for you. They also specialize in spray-in bed liners, flat beds for trucks, gooseneck hitches and side steps. Any items you need to customize your Jeep are available at Chris Nikel.
Chris Nikel’s Parts Department stocks genuine Mopar factory parts, and all parts carry a factory warranty. “We have a great inventory, but if we don’t have your part we can get it shipped overnight for next day delivery,” says Parts Manager Theron Yohn.
The Parts Department is open from 8 a.m. to 6 p.m. daily, except on Thursdays, when they are open until 8 p.m.
Service Manager Steve Jones sums up the Chris Nikel experience. “Mr. Nikel does business the right way and sees that all employees do their best to treat people right. We have exceptional customer retention, with some doing business with us for 25 years and more.”
The overwhelming attitude of each department and each individual is that they want the Chris Nikel dealership to be around a long, long time. Each employee has made the commitment to do what it takes to build and maintain great customer relations. Drop in and experience the Chris Nikel difference.
Blankenship graduated from the University of Oklahoma and has enjoyed a lifetime career in advertising. He started his own advertising business in 1993 and enjoys creating graphic art and writing. Hobbies include hunting, fishing and pencil drawings. Duane and his wife, Janice, have been married over 50 years and are active in their church and community. He has been a contributing writer for Value News/Values Magazine since 2005.