By: Christopher Davis | Category: Home Improvement | Issue: October 2014
Randal Bobbitt, store manager at P&K Equipment in Owasso.
Since P&K Equipment established its Owasso location in 2009, the agricultural equipment provider has earned a reputation for top notch customer service. Through a tremendous growth period over the last several years, P&K has provided all types of equipment, parts, and service, and has established itself as a complete solutions dealer.
An authorized dealer of John Deere tractors and agricultural equipment, P&K also offers a broad selection of mowers and other lawn and garden equipment from trusted brands like Honda and Stihl. Essentially, the company specializes in equipment solutions that range from leaf blowers and lawn mowers, to chainsaws and generators, all the way up to full-size tractors and farm implements, and golf and turf equipment.
Increasingly, customers want a one-stop shop for their agricultural and landscape equipment needs and P&K is ready to provide that.
Recognizing this natural cycle of customer needs is precisely the reason P&K has worked so hard to create an excellent customer service experience, so that the company can create successful, lasting customer relationships. As harvest season wraps up and winter nears, attention turns toward updating, fixing and maintaining equipment in preparation for next year. P&K offers 100+ point inspections and maintenance packages on a variety of equipment. With a reputation for professional and trustworthy service, P&K is confident that customers will be pleased with their experience at P&K.
“Our goal at P&K is to provide solutions with honesty, courtesy and a sense of urgency,” says Advertising Coordinator Erin Wheeler. “Our Owasso store has had tremendous success because of their excellent customer service.”
In fact, the P&K team built such a stellar reputation in Owasso, the company decided to have some of its staff travel to locations in Pryor and Bartlesville to share best practices. The strategy aims to reinforce an already deep-seated sense of customer care. After all, when team members show stellar results, it’s wise to empower them in such a way that their passion catches on.
Randal Bobbitt, store manager, hones in on the keyword. “We empower our staff to take care of customers immediately,” he says. This subtle difference sets P&K apart from competitors as the company continues to build a reputation for strong customer service.
How many times has one had to wait while the guy behind the counter chases down a supervisor for authorization to fuss over a bolt that everyone knows needs replacing? Empowerment of team members is not just rhetoric. Management believes in its crew on the front line, and encourages them to use every tool in their toolbox and trick up their sleeve to get customers back to work in the fields and lawns, faster. Time is valuable, as is knowledge. P&K staff saves customers time by applying their knowledge towards quickly and efficiently solving whatever problem is sidelining your equipment.
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Christopher Davis is an educator and musician, as well as a writer. A California native, he resides in Tulsa with his wife, two sons and a modest menagerie of pets. When he isn't inspiring young minds, you will most likely find him spending time with his family or playing drums and percussion with Project Huckleberry or the Movetet. In addition to Value News, Davis also writes for Currentland. You can view his work at https://seedavis.wordpress.com.