By: Joshua Danker-Dake | Category: Special Interest | Issue: September 2011
The staff of Heartland Plaza includes (L to R): Sherry Sparling, certified medication aide; Karen Killingsworth, activities director; Ronni Nuessen, administrator; and Tim Smith, dietary manager.
Broken Arrow’s Heartland Plaza Retirement and Senior Care Community (2621 S. Elm) is now under new management, with an emphasis on friendly, caring, individualized service
for residents who may need personal assistance.
Ronni Nuessen is Heartland Plaza’s new administrator. With her, Heartland Plaza now has
on-site administration during all business hours, and the focus is squarely on the patients. “We have a lot of one-on-one time with our residents, and we do frequent room visits,” she says. “Our residents love it here.”
Heartland Plaza is licensed for 45 residents. Its high-ceilinged, one-story building features both open commons and cozy sitting areas, and lends itself to a hospitable environment – everything is easy-access. They are currently undergoing major renovations and upgrades to the spacious residential apartments and kitchen.
Services offered by Heartland Plaza include 24-hour medication assistance, laundry service, housekeeping, meals, and personal assistance including bathing, grooming, hygiene, and dressing assistance.
Heartland Plaza’s amenities include cable, wireless internet, individually climate-controlled apartments, and French doors in each apartment leading to a private patio. Heartland Plaza offers one-bedroom, two-bedroom and studio apartments, and each features vaulted ceilings, a full bath with walk-in shower, and a kitchenette.
Heartland Plaza hosts regular church services, with a chaplain who visits the campus twice a week. Heartland Plaza also has a full-service beauty salon on site, which provides residents with a free weekly shampoo and set. “Our residents love that,” says Ronni. “They line up for it.”
The senior community also emphasizes security; the building is protected by smoke detectors and a sprinkler system. Each apartment is equipped with an emergency call system and individual locking doors. Trained staff is on duty 24 hours a day.
A major focus is on resident choice. “We emphasize choice in meals, in activities, and in dressing,” says Nuessen. “This helps our residents to maintain their dignity. It’s about them: what we do is centered on what they choose.” The meal service plan, for example, offers residents a minimum of four choices at each meal.
Karen Killingsworth has been Heartland Plaza’s activities director for the past 12 years, and has nearly 20 years of experience in the field. “We have the friendliest group of people here on staff, which gives Heartland Plaza a real home setting,” she says. “This is a group of people that helps one another and truly cares about our residents.”
Activities are designed to involve and stimulate residents, says Karen. “We have activities every day to get residents out of their rooms and involved. We do memory games, trivia, and crafts on a regular basis. We also do regular exercise, and we’ve seen some real improvements in our residents.”
Karen says the staff members truly enjoy their work. “This is a fun job. If we didn’t like it, we wouldn’t be doing it. We’re like family to many of our residents. It’s very rewarding.”
For more information, call or visit Heartland Plaza Retirement and Senior Care Community.