By: Jillian Moore | Category: Restaurants | Issue: November 2016
Labrena Shamsi, owner of Desi Wok, thrives on the feedback of customers. It’s their honest words that help her success.
Desi Wok Indian Asian Grill has the perfect recipe for staying one of Tulsa’s favorite restaurants for more than 10 years.
From homemade ingredients to superior customer service, Desi Wok’s long run of success can be attributed to the delicious cuisine and positive customer service that Labrena Shamsi, owner and operator, provides to her patrons.
Shamsi left her career in accounting almost 10 years ago and has been running the eatery since January 2007. It’s no secret in the restaurant industry that staying in business and remaining popular among your customers is a challenge. Shamsi knows that listening to feedback from her customers is critical to keeping them happy, with nearly a decade of successful entrepreneurship under her belt.
“I think communication, especially with our regulars, is important,” Shamsi said. “We let them know that if they’re unhappy with something, they can tell us and we’ll fix it right away. Good, bad, ugly, I want to hear it.”
She also makes sure to consider all tastes and diets when updating the diverse menu. At Desi Wok, dishes are made to order with homemade ingredients and can be customized to the diner’s taste. This involves their choice of mild, medium or hot flavors and spices, while also allowing them to substitute ingredients according to their diet.
“We make our own cheese, yogurt and sauces and several batches of dough daily for our fresh naan,” Shamsi explains. “Not only can we cater to whether they want mild, medium, or hot, but we can also cater to vegetarians, vegans and those who are gluten sensitive because everything comes from our own hands, and we know what goes into it.”
While food may get people in the door, any smart businessperson can’t forget that staff members who provide excellent customer service are priceless.
“Keeping a consistent staff has benefited me,” Shamsi said. “My staff will stay with me for many years, which means the taste will be the same in the kitchen and service level is always the same in the front.”
Whether you want the Chicken Tikka Masala or the Meat Ball Kofta, customers have plenty of options from which to choose when ordering Desi Wok’s mouthwatering dishes. Service is available by dining in, carry out, purchasing party platters or ordering online through Mr. Delivery.
Desi Wok is located in the Highland Plaza shopping center near 41st Street and Interstate 44. For more information about menu items, catering or promotional specials, like them on Facebook or visit their website.
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