By: Deanna Rebro | Category: Home Improvement | Issue: June 2008
Kieth Hilligoss, owner of Air Solutions Heating & Cooling, received the prestigious Carrier President’s Award earlier this year.
It happens every year – the sweltering dog days of summer begin, and your air conditioner decides to stop working. According to Kieth Hilligoss, owner of Air Solutions Heating & Cooling, this occurs because dirt, grime and debris from the winter months coat the coils and other vital components of the air conditioning unit. Absorbed heat from inside the house cannot escape, resulting in the equipment burning out parts and compressors. “It’s like a person wearing a jacket when it’s 100 degrees outside,” said Kieth.
Air Solutions Heating & Cooling has 13 employees ready to respond to your heating problems. Every technician is a uniformed company employee – not a subcontractor – and drives a clearly-marked company vehicle fully stocked with diagnostic tools, parts and supplies. Most importantly, all technicians are NATE certified. The North American Technical Excellence (NATE) test is a national competency that recognizes the top U.S. technicians. Customers are guaranteed to receive unmatched service for maintenance, repair, replacement or installing of heating and cooling systems.
Air Solutions recently moved into a larger operating facility. The Factory Authorized Carrier dealer now has a larger inventory of equipment and parts that can be installed quickly.
New Carrier systems, which use ozone-friendly Puron refrigerant, can be designed for individual lifestyles. Paul Babb, comfort consultant for Air Solutions, meets with customers to determine their needs, wants and budgets. He then designs the most energy-efficient system for their home or business.
A new customer-pleasing Carrier feature is individual zoning systems that allow each room to be regulated by its own thermostat. Dual-speed Carrier units cool large homes more efficiently and economically, without the need for a second air conditioner. In some cases, electric bills can be cut in half.
“We aim for happy, comfortable customers who love the experience of investing with us,” said Kieth. It is this philosophy that earned the company the Carrier President’s Award earlier this year. Air Solutions is the only company in Oklahoma to receive the honor, which is based on growth in the industry and customer satisfaction.
Pleasing customers is what Kieth had in mind 12 years ago when he launched the company, with nothing but a 1977 Ford pickup truck topped by a camper shell. He built his business by asking people for work, doing a great job and being referred to friends, neighbors and relatives. Kieth says that to this day, the majority of his business is repeat customers and referrals.
Most customers of Air Solutions subscribe to annual safety and efficiency agreements, covering maintenance for spring and fall. Staff will call to remind clients to schedule an appointment. Should a problem occur any other time, these customers receive top priority and are always serviced within 24 hours. They also receive discounts on any parts required and on diagnostic call.
Air Solutions serves the entire Tulsa metropolitan area, including Sapulpa, Jenks, Owasso, Bixby, Broken Area and Sand Springs. Kieth is the current President of Air Conditioning Contractors of America (ACCA) - Green Country and holds numerous other board positions throughout the community.
Find out for yourself why so many people rely on Air Solutions for their residential and commercial heating and cooling needs. Service Manager Mike Bartlett and his team of technicians are ready to help you. To contact Air Solutions Heating & Cooling, call (918) 299-3433. Business hours are 8 a.m. to 5 p.m. Monday through Friday. Phones are answered 24 hours a day, seven days a week for emergencies.
Deanna Rebro has worked in the publishing industry 30+ years, including eight years writing for Value News. She has also worked in real estate for the past six years. Deanna graduated from Kent State University in Kent, Ohio with a B.A. in Journalism. Outside of work, she serves as Vice President on the Board of Directors for Pet Adoption League. “Every story I write is a learning experience,” she said.